Privacy Policy

Effective Date: 10-30-2024

1. Introduction

Welcome to Vaughn's Plumbing & Heating Co. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt into our SMS program through RingCentral, in compliance with The Campaign Registry (TCR) requirements.

2. Information We Collect

• Personal Data: We collect personal information that you voluntarily provide to us when you register for our SMS services. This may include your name, phone number, and any other information you choose to provide.
• Usage Data: We may collect information about how you interact with our SMS services, including the frequency and content of your messages.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our SMS services.
• Communicate with you regarding your account or transactions with us.
• Send you updates, promotions, and other information related to our services.
• Improve our services and customer experience.
  

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in delivering our SMS services.
• Legal authorities if required by law or to protect our rights.
• SMS consent or phone numbers for the purpose of Marketing are never shared.

5. User Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate information.
• Opt-out of receiving SMS messages at any time by following the opt-out instructions provided in our messages.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

7. Third-Party Services

Our SMS services may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at 307-362-7550.